Certified Repairs


Federal Law states:

“No…dealer…or repair business shall knowingly render inoperative, in whole or in part, any device or element of design installed on or in a motor vehicle.” [U.S. Code, Title 15-Commerce and Trade, Chapter 38-Traffic and Motor Vehicle Safety, Subchapter 1-Motor Vehicle Safety Standards Part A, General Provisions, Section 1397 (a2a)]
Used car buyers and repaired car owners want safety and value for their money.

Insurance companies sell policies that will pay to restore a damaged vehicle to pre-loss condition(factory specifications).

Why are not all vehicles repaired to Factory Specifications?

Insurance companies don’t pay enough to restore collision damaged vehicles to pre-loss condition.  They control costs (and the collision repair industry) using three major tools:

  1. Prevailing Rate – Insurance companies refuse to pay more than then minimum rate in the area.
  2. Ordinary – insurance companies only pay for ORDINARY repair and anything needing additional services are not covered.
  3. Customary – insurance companies refuse to pay for additional labor that may be needed that is NOT something other shops are charging for.

Customers want to collect for pre-loss level of repair (which they are entitled), but only want repairs to the amount the insurance company will pay.

Shops do not train their employees, or have the equipment to repair to factory standards, because insurance companies do not pay for that standard of repair.

Diminished Value California believe Certified Repairs is the solution.

What defines a Certified Repair?

A damaged and repaired car cannot be undamaged and unrepaired.  What is necessary to restore a vehicle to pre-loss condition is a repair that is equal to the manufacturers’ specifications for replacing and repairing as they relate to function, appearance, safety and warranty.

Every new vehicle is a vehicle built to factory specifications.  Every collision damaged vehicle was a vehicle built to factory specifications less any wear or tear or depreciation.

Certified means Verified

Verified means documented.  The repair professional knows what is necessary, so they write it down.  Copy the manufacturer’s specifications etc., takes pictures, copies invoices, and puts them in a file. Certified.  Now if somebody questions the repairs, get an independent 3rd party to check it out.  It will be simple, since all the documentation is complete.

They will verify:

  1. Proper Tools needed for Certified Repairs.
  2. Copies of the 5 levels of repair.
  3. The ability to document the repair.
  4. Procedures, materials, parts, equipment and training to restore a vehicle to factory specifications
  5. Independent 3rd party to verify.

How do Certified Repairs counter Insurance Companies not paying for pre-loss condition?

By offering Certified Repairs, the repairer establishes two very important benchmarks.

  1. The prevailing rate for certified repairs (repaired to factory specifications)
  2. What is considered Ordinary and Customary (procedures) to repair to pre-loss condition.

Keep in mind the repairer does not have to certify the repair if he is not paid to certify the repair.